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Ross & Associates
Tax Academy
Support

Contact & Support Policy

We're committed to clear, professional, and timely support for every Ross & Associates Tax Academy student and prospective member.

Email the right team

Direct department contacts

Email
Support

Account and technical help.

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Email
Admissions

Enrollment and getting started.

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Email
Billing

Invoices and subscriptions.

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Other ways to reach us

Phone
725-977-5097
Fax
725-777-4487
Contact form
Send a message

Support Hours

Standard support hours are Monday – Friday, 9:00 AM – 6:00 PM (US Pacific Time), excluding US federal holidays. Messages received outside business hours will be addressed on the next business day.

Response Commitments

  • Email and contact-form messages: response within 1 business day.
  • Billing and account-access issues: prioritized same-business-day handling whenever possible.
  • Course-content questions: reviewed and routed to the appropriate instructor or curriculum lead.

Communication Consent

By contacting us, you consent to receive a reply through the channel you used (email, phone, or SMS). See our SMS & Communication Consent Policy for details and opt-out instructions.

Self-Service Resources

Escalation

If you feel an issue has not been adequately addressed, please request escalation in your reply and a senior team member will personally review your case.